Providing homes and creating sustainable communities

Terms and Conditions

This website is owned and managed by Flagship Housing Group Limited, trading as Flagship Group. For the purpose of these Terms and Conditions, Flagship Housing Group Limited will be referred to as Flagship Group.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

References to "you" or "your" are references to any person accessing this website ("site").

References to "we", "us" or "our" are references to Flagship Housing Group Ltd.

References to "Flagship Group" are references to us, our parent company and any companies we or our parent company totally or partly own at any time.

Company information

These terms outline the rules and acceptable use for using the websites which are part of our Group and include:

flagship-group.co.uk
flagship-homes.co.uk
newtide-homes.co.uk
samphire-homes.co.uk
victory-homes.co.uk
hopestead.org
gasway.co.uk

The above sites are operated by FLAGSHIP HOUSING GROUP LIMITED (trading as “Flagship Group”) a registered society in England under the Co-operative & Communities Benefit Societies Act registered with the Financial Conduct Authority registration number 31211R whose registered office at 31 King Street, Norwich, Norfolk, NR1 1PD.

We are regulated by the Regulator of Social Housing.

To contact us, please click here (link to contact us page)

Site Terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We can change these terms and conditions at any time by updating this posting, and your continued access to or use of this Site will mean that you accept any such changes.

Our site is made available free of charge and do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

Use of site

We may stop your access to or use of this site for any reason, including without limitation where we believe that you have not acted in accordance with the terms and conditions of this site.

Your account details

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

Copyright

The material featured on this site is the copyright of Flagship Group unless otherwise indicated. It may not be reproduced in any form unless authorisation is obtained from our communications team. You may only download material for your personal use, private study, research or in-house use. You must not copy, distribute or publish any material from this site unless formal permission is obtained. You must not make any alterations or additions to information on this site. All such rights are reserved.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

Site acceptable use

You must not use any part of the content on our site for commercial purposes.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We accept no liability for content on linked sites

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Our Responsibility for Loss or Damage Suffered by you

Whether you are a customer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or for fraud or fraudulent misrepresentation.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a customer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Cookies

We, and our third-party providers, set and use cookies and similar technologies to store and manage user preferences, enable content, and gather analytic and usage data, for example. The use of cookies and other tracking technologies is standard across websites and apps through which information is collected about your online activities across applications, websites, or other services. 

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990

Any breach of this provision may be reported to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on our site other than that set out above, please contact commsteam@flagship-group.co.uk.

Governing Law

If you are a customer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Payments

You warrant that in using this site to make payments (“Online Payments”) you will not impersonate any other person, or use a false name or, without proper authority, act for any other person or organisation.

Eligibility

To be able to use the Online Payments facility on the site, customers need to hold a valid credit card/debit card.

Payment Conditions

Your Online Payment will take a minimum of two (2) working days for debit cards and three (3) working days for credit cards to reach our account (this includes time to verify your credit or debit card details with your card supplier, and for payment to be notified to us). We shall make reasonable efforts to ensure that requests for electronic debits involving credit or debit cards are processed in a timely manner. However, a number of factors, several of which are outside our control, may contribute to when the funds are received.

We cannot accept liability if payment is refused or declined by the credit or debit card supplier (due to the customer quoting incorrect card details or for other reasons).

Confirmation of Payment

Confirmation of your payment will be displayed on your screen after you make the payment, once the payment has been authorised and accepted. You can print this out as confirmation of your payment. If an e-mail address has been provided, confirmation that your payment has been accepted will also be sent by e-mail.

Discretion to Reject/Hold payments

We reserve the right to refuse to process payments.

We may at our sole discretion do such checks as we may deem fit before processing a credit card payment or bank transfer from the customer, for security reasons. As part of such checks, we may disclose personal data to third parties for the purpose of carrying out these security checks. In the event that we are not satisfied with the creditability of the customer, we will have the right to reject the payment.

The customer acknowledges and agrees that we will not be liable for any damages resulting from our decision not to process a payment made through our Online Payments facility.

Security

Your payment transaction will take place within a secure payment system. All of your personal card details are protected using 128-bit encryption, when transmitted over the Internet.

We will take all reasonable care to keep details of your requests and payment secure, but in the absence of any negligence by us, we cannot be held liable for any loss by you if a third party gains unauthorised access to any details you have provided to this website.