My Community

Loving where you live

Whether you're walking your dogs in the morning, taking your children to the playground or coming home after work, we want to ensure you feel comfortable in your community. We have a whole team of people who feel this way, and whose job it is to keep your community safe. This includes the Housing team and the Neighbourhood team, who will be happy to chat with you if you see them out and about.

Neighbourhood Champions

We're looking for volunteers to help us provide the best neighbourhoods that our customers can enjoy living in. Whilst our Neighbourhood Officers do carry out regular inspections and checks they can’t be everywhere all of the time, so the feedback you provide will be really valuable and help to shape our services.

To find out more about the role of a Neighbourhood Champion and to sign up, please head over to our INfluencer Hub!

Find out more

Anti social behaviour (ASB)

We want our customers to be able to enjoy their lives and communities without being anxious about crime or disorder. We aim to provide and uphold secure and safe communities that people want to be a part of. However, from time to time the actions of others can have a negative impact on us and can start to affect our day to day lives.

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Keeping communal areas safe

When we talk about communal areas, this includes interior spaces like hallways, landings and laundry rooms. It's important we follow one important rule in these spaces, and that's to make sure we don't leave any personal belongings laying around. We enforce this rule strictly, because it's for the health & safety of all customers using the space.

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Reporting fraud

If someone rents their home without permission, leaves their home without letting us know or has given false information to access a home, then this would be classed as ‘tenancy fraud’. Tenancy fraud is a serious crime and we do not tolerate it, so if you know someone who is acting fraudulently, please let us know as soon as possible. And don't worry, we won't give out your details. To find out more about fraud and how to report it, then visit our ‘Your Tenancy’ page. See it, report it, stop it.

Your tenancy

Neighbourhood team

Our Neighbourhood team are here to make sure you feel safe and happy in your community. They carry out regular estate inspections, playground checks and weekly health & safety tests at our sheltered and ex-sheltered schemes. The team can help with abandoned vehicles, graffiti removal, fly-tipping and management of your bin stores - they'll always work with you to improve your community.

To find out more about how we maintain your neighbourhood and how often we inspect your community, please take a look at our Neighbourhood Standard below. You can also report any problems using our online form.

Read our Neighbourhood Standard

Report a neighbourhood issue

Grounds maintenance

Find out what we're doing every year to make sure your communal spaces are loved and looked after. We manage hedges, shrubs, cut grass and spray and manage weeds.

If you'd like to find out more or see our maintenance schedule click on the link below.

Find out more

Related news

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15/04/2026

Council backs £100 million masterplan to transform Newmarket neighbourhood

West Suffolk Council’s cabinet has adopted the Rowley Drive Masterplan, which sets out plans for a £100 million major transformation of the Rowley Drive neighbourhood in Newmarket, as informal planning guidance at its meeting on 14 April.

14/04/2026

What is a Switchee smart thermostat?

If you’ve got a device in your home and have forgotten how to use it, or have just moved into a new home and you’re not sure what Switchee does, read on to find out the things you need to know about your smart thermostat.

24/03/2026

Bromford Flagship LiveWest to appeal Abbey regeneration decision

Bromford Flagship LiveWest (BFL) has confirmed it is appealing Breckland Council’s decision to refuse outline planning permission for the Abbey regeneration project in Thetford.

19/03/2026

Using mediation to resolve anti-social behaviour

Maintaining safe and respectful communities is a core priority. While formal enforcement action can sometimes be necessary, many disputes between neighbours can be resolved earlier and more constructively through mediation.

19/03/2026

Flagship goes glyphosate-free in trial bid to boost biodiversity

A housing association is turning over a new leaf by trialling a chemical-free approach to weed management across its estates.

12/03/2026

Rowley Drive masterplan updated after community has its say

Flagship, part of housing provider Bromford Flagship LiveWest (BFL), has submitted an updated plan to regenerate the Rowley Drive area of Newmarket to West Suffolk Council, after community feedback prompted a series of changes.