About us
We’re Samphire
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live.
And as part of Flagship Group, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
2024-25 Customer Report
In our first customer report since our merger with Bromford, we dive into some figures from across the organisation and reflect on our progress over the year. There’s always more work to be done, but we’re heading in the right direction and always have customers at the heart of everything we do.
Our Board
Our Board of Directors is made up of Non-Executive Directors, along with our Chief Executive, Chief Finance Officer and Chief Operating Officer. The Board has overall responsibility for setting strategic priorities and monitoring performance against them.
Working for us
Our people help us to solve the housing crisis – that’s why we'll always support, invest, and empower them. There are lots of job opportunities available with us – from HR advisers and IT support, to electricians and housing officers. With so much to choose from, we're sure we can help you find a job that's right for you. Head over to our Flagship Group website and take the first step towards your new career today.
Our commitment
We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.
Policies and documents
Our policies and documents guide us in delivering services to our customers.
Our accreditations
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Latest News
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15/04/2026
Council backs £100 million masterplan to transform Newmarket neighbourhood
West Suffolk Council’s cabinet has adopted the Rowley Drive Masterplan, which sets out plans for a £100 million major transformation of the Rowley Drive neighbourhood in Newmarket, as informal planning guidance at its meeting on 14 April.
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14/04/2026
What is a Switchee smart thermostat?
If you’ve got a device in your home and have forgotten how to use it, or have just moved into a new home and you’re not sure what Switchee does, read on to find out the things you need to know about your smart thermostat.
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24/03/2026
Bromford Flagship LiveWest to appeal Abbey regeneration decision
Bromford Flagship LiveWest (BFL) has confirmed it is appealing Breckland Council’s decision to refuse outline planning permission for the Abbey regeneration project in Thetford.
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19/03/2026
Using mediation to resolve anti-social behaviour
Maintaining safe and respectful communities is a core priority. While formal enforcement action can sometimes be necessary, many disputes between neighbours can be resolved earlier and more constructively through mediation.
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19/03/2026
Flagship goes glyphosate-free in trial bid to boost biodiversity
A housing association is turning over a new leaf by trialling a chemical-free approach to weed management across its estates.
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12/03/2026
Rowley Drive masterplan updated after community has its say
Flagship, part of housing provider Bromford Flagship LiveWest (BFL), has submitted an updated plan to regenerate the Rowley Drive area of Newmarket to West Suffolk Council, after community feedback prompted a series of changes.
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