We’re Samphire
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
Our customers are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live.
And as part of Flagship Group, we don’t just want to make a difference to our customers and their communities – we want to solve the housing crisis too.
Our service standard commitment
We want you to have the best experience possible, so we have developed a range of service standards to reflect the level of service you can expect from us.
Support and wellbeing
We want you to have the right advice and support on hand, whenever you need it. We’ve put together a list of resources that you might find helpful, whether you need help now or simply want to know what’s available to you as a Samphire customer.
Find a new home
Whether you’re looking to buy your home, swap with another tenant, step onto the property ladder or move into private rent – we can help you.
Helpful resources
Sometimes, when it comes to keeping your home in tip-top condition, you might need a helping hand. Working in partnership with Flagship Services, we’ve put together a library of how-to guides, useful tips and practical advice for maintaining your home, inside and out.
Latest news
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26/06/2025
New technology to keep us connected
We’ve recently started working with Voicescape, a useful tool that allows us to easily contact you about your rent account quickly and at the right time.
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02/06/2025
Six mould myths you probably thought were true
Dealing with damp and mould in your home can be frustrating, but many common beliefs about them aren’t entirely true. Misunderstandings often lead to quick fixes instead of lasting solutions.
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23/05/2025
RTS electrical meter switch-off – what you need to know and do
The Radio Teleswitch Service (RTS) network is set to be switched off on 30 June 2025. If you have an RTS electricity meter, you’ll need to upgrade it before then, ideally to a smart meter, to avoid potential issues with your heating, hot water, and energy bills.
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22/05/2025
Supporting you with a bereavement
We understand that losing a loved one is an incredibly difficult time. Ending a tenancy during such a period can add to the emotional burden but we’re here to support you every step of the way.
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16/05/2025
Enjoy the sunshine with these summer fire safety tips
Summer; it's the season of sunshine, barbecues and lazy days by the beach. It’s a time of year that should be enjoyed by all but it's important to keep fire safety in mind.
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14/05/2025
Flagship’s meadow mission gains ground across the east
Dozens more wildflower meadows will sprout this summer in a housing provider’s mission to create more than 1,000 across the east of England.
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