Our tenants are at the heart of everything we do
We’re Samphire
We provide homes and create sustainable communities. The work we do matters because the lives we help matter.
Our tenants are at the heart of everything we do. We’re here to help when we’re needed most. We trust our people to do the right thing, to create meaningful change, where all homes are safe, and affordable, and local people feel proud of where they live.
And as part of Flagship Group, we don’t just want to make a difference to our tenants and their communities – we want to solve the housing crisis too.
You and your home
Here’s your hub for everything you need for your rent, home, tenancy and community.
There are plenty of self-serve options available so that you can do what you need to at a time that suits you best. You can pay your rent online, check your balance, let us know about a change of circumstance and much more!
Support and Wellbeing
We want you to have the right advice and support on hand, whenever you need it. We’ve put together a list of resources that you might find helpful, whether you need help now or simply want to know what’s available to you as a Samphire tenant.
Find a new home
Whether you’re looking to buy your home, swap with another tenant, step onto the property ladder or move into private rent – we can help you.
Helpful resources
Sometimes, when it comes to keeping your home in tip-top condition, you might need a helping hand. Working in partnership with Flagship Services, we’ve put together a library of how-to guides, useful tips and practical advice for maintaining your home, inside and out.
Latest News
Although we go above & beyond to ensure we provide an outstanding customer service, we understand that sometimes things can go wrong. If you're unhappy with our service, we’ll work with you to put things right & make sure it doesn’t happen again. More: https://t.co/eh9DqFoJ9d https://t.co/OtPOYE0meq
If you're an Abbey resident and would like to know more about the plans to improve the estate in #Thetford, you can join one of our sessions tomorrow 2-4pm in your neighbourhood centre. Just add your name to the sign-up sheet or get in touch: abbeyengagement@flagship.co.uk https://t.co/IN64cmJZWy
Communal areas are the spaces we all share. This includes hallways, landings, lifts, stairways and some outside spaces. It’s everyone’s responsibility to keep them clear and tidy. Here are the three golden rules for homes with communal areas! #KeepClearKeepSafe https://t.co/jEIGmlWVXo
A tenant of ours recently fell victim to a Facebook scam. It led to all of their previous rent payments being returned unpaid to the bank, leaving their rent account in arrears by around £4000. If you think you've fallen for a cyber scam, report it at https://t.co/lQVhqqxbr3. https://t.co/xG3RhGjiUZ
RT @tpasengland: Nice to hear from tenant's from @_FlagshipGroup to see how their homes have been changed by having heat pumps installed, a…