Repairs & maintenance

Issues causing significant damage or a health and safety risk to you and your home. Call 0808 169 9301. We'll attend to any emergency repairs within 24hrs.

Gas or heating repairs

All new and existing repairs related to gas or heating (except storage heaters) are managed by Gasway Services. Click here to report a repair.

New repairs

Report all other new repairs here. We'll attend to any emergency repairs within 24hrs, but if it's not an emergency, we'll aim to attend to your repair within 28 days.

Existing repairs

If you have already reported your repair and want to discuss it with us, contact us either by using live chat or call 0808 169 9301 Monday-Friday 8am to 5pm.

Our contractors

Flagship Services work in partnership with selected contractors to ensure repairs are carried out as efficiently as possible. Below are a list of the main contractors we work with, for bespoke work we may work with others. If you want to check whether we have contracted another supplier don't hesitate to contact us.

Permissions

Throughout your tenancy, there are bound to be things you’ll want to change, replace or remove.

But, before you pick up the hammer and nails, check our dedicated permissions page to find out more and apply for permission, here you can use our form to understand whether or not we're able to automatically grant permission, if you need to request it from us or if it's not something we allow.

Permissions

Responsibilities

To find out whether you're responsible for something or whether it's something we'll take care of, head to our responsibilities page to find out more.

There are lots of things that we are responsible for as your landlord but if you're ever unsure or want to check or discuss your responsibilities, just in contact with us and we'll be happy to help.

Responsibilities