Welcome to your new home
Congratulations on moving into your Samphire home! On this page, we’ve collected everything you need to know as a new tenant.
You can refer back to this page anytime, and if there's ever anything you're unsure of or need help with, please don't hesitate to give us a call. We're here to support you from day one, right up until the end of your tenancy. We're always happy to hear from you.
How we work
As a Samphire tenant, you're supported by a range of housing specialists. You'll often see our Neighbourhood Officers out and about, and you can talk to them about anything relating to your home or tenancy. They're supported by a team of Rent Officers, who can help you with any queries or difficulties about paying your rent.
Plus, we have a dedicated Garage Coordinator who oversees our 3000+ garages!
Call us, email us, or arrange for someone to pay you a visit at home if you like!
New home standard
When you move in to your new home we will make sure you’ll have everything you need to get started. We call this our new home standard, and it sets out nice and clearly everything you can expect from your new home from day one, along with the ways in which you should look after these things once you’ve moved in.
Your new home will be decorated neutrally throughout. Any unused heating controls and picture hooks will be removed, and walls will be repaired. We will also carry out any plastering where necessary.
If your home is without a shower, we will have a new one fitted for you. If your home has an existing shower, we will fit a new head and hose and flush the system through. We will also fit new toilet seats.
We will provide new plugs and chains to all sinks and your bath.
The locks to your new home will be changed, and we will provide you with one set of keys.
All the rooms in your new home will have a minimum of one double plug socket, except for bathrooms, shower rooms and toilets. We will also provide new pull cord strings, and all fans will be serviced and cleaned.
Your new kitchen will have space for cooking facilities and a fridge freezer, as well as a connection for a washing machine and dishwasher if applicable. Any existing integrated appliances will be PAT tested and serviced and gifted to you with your the new home.
We’ll assess your home for asbestos and remove anything that poses a risk. We'll also let you know the location of any asbestos items that remain in your home after the assessment.
We will clean your new home throughout.
We will clear and trim your new garden including the grass, shrubs, bushes, and any trees. If required, we will repair or reinstate your letterbox.
We will make sure your water pipes are flushed and free of Legionella.
If your new home doesn’t have a TV aerial and socket, we will fit a new one for you. Any existing TV cables will be made accessible in the living room area. If your home is served by a shared TV aerial or digital system, we will make a connection available for you in your living room.
We will install Carbon Monoxide detectors, heat detectors near your kitchen, and smoke detectors on each floor of your home.
We will provide you with energy-saving bulbs in all the light fittings in your new home.
We will make sure your front boundary is the same or similar to any neighbouring properties. Any repairs we carry out will match the existing fencing. Your rear boundary will be marked with a post and wire fence, unless it borders a communal area in which case we will provide 1.8m fencing with concrete posts.
There are several things in your home that we, as your landlord, are responsible for maintaining, repairing and replacing. Similarly, there are things which you’ll be responsible for. Plus, when it comes to home improvements, it’s best to read up on which things you’ll need to ask permission for and what the guidelines are.
Support & wellbeing
We want you to feel safe, comfortable and happy at home. That’s why we’ve put together a collection of links and advice to offer you support and guidance whenever you need them.
There are lots of things we can all do to keep our homes in good condition. Sometimes, keeping an eye on the little things can help prevent the need for repairs in the long run.
We’ve put together some articles about how to keep your home in tip-top condition. Of course, if something needs repairing or replacing altogether, you can get in touch with us and we’ll schedule the work with you.
If you share some communal spaces with your neighbours, there are some guidelines you need to be aware of. This is for your safety, and the safety of those around you.
It’s important that you insure the contents of your home, so we’ve joined forces with Aviva to provide you with a discounted rate on your contents insurance.
If your home was built before the year 2000, there may be materials within the building that contain asbestos. We’ve put together this handy guide about asbestos to help with any queries you may have. Remember, if in doubt, ask an expert.
Paying your rent
There are different ways you can pay your rent, including Direct Debit, over the phone and online.
If you need help understanding how to claim Universal Credit to pay for your rent, we can help you.