Providing homes and creating sustainable communities

Your community

Loving where you live

Whether you're walking your dogs in the morning, taking your children to the playground or coming home after work, we want to ensure you feel comfortable in your community. We have a whole team of people who feel this way, and whose job it is to keep your community safe. This includes the Housing team and the Estates team, who will be happy to chat with you if you see them out and about.

Ground maintenance

If you share your community with local wildlife like birds, butterflies and hedgehogs, you'll be pleased to know we take grounds maintenance very seriously.

Hedges

We trim hedges twice a year, with a major cut back happening between November and February. We don't cut them between March and October in line with The Countryside Act 1981 - this is for the protection of wild birds, their nests and eggs.

Shrubs

We'll tend to shrubs four times a year - that's once per season, with major cut backs in autumn and winter. If a shrub is flowering, we'll leave it alone so that bees, butterflies and insects aren't disturbed. Sometimes, birds will nest in shrubs too, so we have to be mindful of The Countryside Act 1981 again as this applies to them too.

Spraying/ weed control

We do this twice yearly with the first being March or April and the second being July or August.

Grass cutting

We'll cut the grass around 16 times per year. That's once every two or three weeks.

Image of Flagship Services maintenance worker checking plants
Image of man and girl walking through estate

Get involved

If you feel passionately about your community, and you have a few hours a month to spare, then maybe you’d like to help us plan for its future!

There are lots of ways you can get on board. From tenant engagement groups and Housing Ombudsman research to The Platform. So, to find out if any of these would suit you, head over to our feedback page to find out more.

Anti-social behaviour (ASB)

We want our tenants to be able to enjoy their lives and communities without being anxious about crime or disorder. We aim to provide and uphold secure and safe communities that people want to be a part of. However, from time to time the actions of others can have a negative impact us and can start to affect our day to day lives.

Keeping communal areas safe

When we talk about communal areas, this includes interior spaces like hallways, landings and laundry rooms. It's important we follow one important rule in these spaces, and that's to make sure we don't leave any personal belongings laying around. We enforce this rule strictly, because it's for the health & safety of all tenants using the space. 

Reporting fraud

If someone rents their home without permission, leaves their home without letting us know or has given false information to access a home, then this would be classed as ‘tenancy fraud’. Tenancy fraud is a serious crime and we do not tolerate it, so if you know someone who is acting fraudulently, please let us know as soon as possible. And don't worry, we won't give out your details. To find out more about fraud and how to report it, then visit our ‘Your Tenancy’ page. See it, report it, stop it

White magnifying glass icon
Image of maintenance worker cleaning wall

Estates team

Our Estates team are here to make sure you feel safe and happy in your community.

They are here to carry out regular estate inspections, playground checks and weekly health & safety tests at our sheltered and ex-sheltered schemes. They can help with abandoned vehicles, graffiti removal, fly-tipping and management of your bin stores. They will work with you to improve your community.