Providing homes and creating sustainable communities

Improving your home

All you need to know about improving your home

From time to time, you’ll likely want to make improvements to your home. Here’s everything you need to know about the process of making improvements to your home, including what to expect from us and what we ask of you.

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It’s anything that alters, or adds something new, to your home. This could be:

  • Changing fixtures – this means anything that’s fitted to your home, like a ceiling light.
  • Updating fittings – anything attached to your home using a screw or nail, like curtains.
  • Making alterations to the services to your home, like your broadband provider.
  • Putting up a TV or satellite aerial.
  • Refreshing the decoration, colour or material on the outside of your home.

What do I need to do before I carry out any improvements?

Before making any improvements to your home, you'll need to get in touch with us to let us know what you’d like to do. We’ve put together a list of the most common things we’re asked permission for, and whether we allow them to be done. You can view the list here.

If the answer you’re looking for on Your Home is no, we’re sorry but you won’t be able to do that at any point in your tenancy.

If the answer is yes or ‘it depends’, then complete the form below and and we’ll give you a call to talk through your options. It’s your home after all, and we want you to make it just the way you like it!

If we grant permission, you’ll be asked to sign a document agreeing to certain conditions. This protects you by ensuring the work is carried out safely, while also making it clear what will need to happen to your alteration, if anything, at the end of your tenancy.

These conditions could ask you to:

  • Make sure the work complies with any regulations or statutes.
  • Use reputable contractors.
  • Provide us with copies of any certificates or documents.
  • Agree to maintain the improvement or installation in the future.
  • Agree to remove or transfer the improvement or installation to us at the end of your tenancy.

When the work is complete, we’ll carry out an inspection to check it’s up to standard and collect copies of any certificates or other documents if we need them.

Can I get money back for the work when I move out?

No. If you choose to alter your home, this will be at your own cost. We have a programme of works to update certain things in our older homes, so it’s best you get in touch before you spend any money if only to make sure it’s not something we’ll be doing soon anyway.

Talk to us about your plans!

If you have any questions about carrying out improvements to your home, get in touch with us and we’ll talk it through.