Policies and documents

Our policies and documents guide us in delivering services to our tenants. You can read some of our key policies below:

Tenant policies

Unacceptable behaviour policy

Reasonable adjustment policy

Complaints policy

Group policies

Anti-fraud policy

Anti-fraud response plan

Whistleblowing policy

Privacy notice

Compliance policy

Health & safety statement

Tenancy policy

Neighbourhood policy

Allocation And Lettings policy

Mutual Exchange policy

Rental Income policy

Modern slavery statement

Anti-Social behaviour policy

Self-assessment against complaint handling code

Samphire Homes is a trading name used by Flagship Housing Group Limited. Registered Office: 31 King Street, Norwich NR1 1PD. Regulator of Social Housing Reg No. 4651.  Co-operative and Community Benefit Societies Act 2014 Reg No. 31211R. National Housing Federation Member. An Exempt Charity.